Work reporting software for Field Service workers
Summary The need to track field service work, tasks, cost and expenses is quite obvious. The current system is a combination of excel spreadsheets, email, text messages and phone calls. The current reporting structure for the technicians is also manual. - Task reporting: reporting of work completed by technicians on tasks assigned in previous projects. Technician will enter task information in the app on their phone or tablet. Service manager can easily see a list of all technicians that have been assigned to a work and a list of all tasks assigned to each technician. - Cost reporting: each technician will have an electronic clipboard (ipad or android) that they can take with them on the jobsite that will allow them to enter items purchased for the current project. Once at the jobsite, the clipboard will be connected to the internet via WiFi and allow real time updating of work information in the back office. Any material that is not purchased through traditional purchasing systems (ie no purchase orders) will be able to be entered manually via an excel spreadsheet attached to the clipboard. - Expense reporting: Each technician will be supplied with a small device which they can use to scan [...]